Customer Service Specialist job at Santander Consumer

Dec 04, 2019
Santander Consumer, Mesa, AZ 85123

Job Description

Job Family: Business OperationsResponsible for the day-to-day operations of the companys business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.Job Function: Auto Loan & Lease CollectionsAccountable for the day-to-day support of consumer loan and lease accounts in all stages and statuses in order to ensure that payments are received in a timely manner and to minimize losses. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.Summary of Responsibilities:The Manger, Auto Loan & Lease Collections is responsible for ensuring a high level of customer service throughout the teams collections efforts. The goal of the team is to protect our stakeholders while finding the right solutions for customers who are having financial difficulty. The incumbent works to reduce financial Risk and manages performance, staffing, efficiency, quality, process, compliance, and elements of strategy.Essential Functions:Oversees day-to-day collections operations.Achieves KPI

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