Network Analyst - Robert Half Technology - Madison, WI

Nov 26, 2019
Robert Half Technology, Madison, WI

Job Description

Summary: This candidate will work as an onboarding specialist for the Managed Services program, working with new customers to bring customer environments into Managed Services. This team is responsible for a variety of client networks that are part of their Managed Services program - operates within standard operating procedures (SOP) and reacts to client outages with the appropriate level of urgency. - applies critical thinking skills to troubleshoot and provide problem determination and resolution for incidents with undocumented resolution procedures. - performs technical work as defined in tickets assigned to a technology queue, and owns all incidents (excluding Severity 1) until resolved, engaging other engineers as necessary. - establishes his/her own work priorities based on existing guidelines, and reviews his/her own work for completeness and accuracy. - is responsible for mentoring other technicians/analysts as appropriate. - creates and edits training manuals and technical procedures, and is responsible for self-training, which includes reading technical journals or other materials to learn about personally relevant technologies in accordance with his/her individual development plan. - is expected to immerse him/herself in technical knowledge. - has demonstrated complex problem solving, inductive reasoning, critical thinking, and problem sensitivity.Education/Experience: - Bachelors degree in Telecommunications, Computer Science, Engineering, or related discipline, or an equivalent combination of education and experiences. - Experience in planning, deployment, and operational support of advanced technologies and applications. Skills and Competencies: - Passion for technology demonstrated by success in a technical field, technology-related internships, or by technology-focused, extra-curricular activities. - Demonstrated complex problem solving, inductive reasoning, critical thinking, and problem sensitivity at work and in personal circumstances. - Strong work ethic demonstrated by a successful work track record. - Strong technical aptitude demonstrated by successful completion of technical certifications, individual mastery of technical topics, or by success in technology-related internships. - Drive for success demonstrated by consistent high achievement in personal and academic endeavors. - Ability to effectively communicate with clients and end users. Preferred Qualifications and experience: - Working knowledge in a number of the following technology areas: - Hardware: = Meraki and CradlePoint Solutions = Switches - Cisco IOS and Nexus platforms = Routers - Cisco IOS and IOS XE platforms = Firewalls - Cisco ASA and FWSM platforms, Palo Alto = Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM = WAN Optimization - Riverbed Steelhead and Cisco WAAS - Network Technologies/Topologies: = WAN - MPLS, MPLS Layer 2/3 VPNs, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services = Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel = Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite = Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM = Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision = QOS - Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS = VOIP - Cisco voice gateway functionality, SRST = Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems = Data Center - FabricPath, FEX, vPC, UCS, FCoE = Wireless - Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki = VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect - Additional knowledge/skills: = Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark = Professional skills - Network drawing tools including Microsoft Visio, presentation skills and experience including Microsoft PowerPoint - Hands-on experience in a large enterprise or data center environments - Cisco Certified Network Associate (CCNA) or equivalent. Save

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